FAQs

SERVICES

How does a prison establishment book a training course?

Please telephone us, write to us by letter or email, or complete the secure online Contact Form on our website. Or invite us to tender via the MoJ PEDPS procurement system. We will then contact you back to discuss the optimal course requirements.

What if I am unsure if the course is what we want to offer residents?

We would encourage anyone who is unsure to telephone us in the first instance. Alternatively, please send us a message by email or via our secure online Contact Form requesting us to contact you – and we will then do so.

Our XGSET self-employment training course is endorsed, both for our direct- and distance-learning training formats, by the national awards body National Open College Network (NOCN) via its One Awards Quality Mark. The Quality Mark provides important, independent, recognition of the quality, standard of the content and delivery of the training that we offer. Learners receive endorsed certificates confirming their participation in our training activity. Meanwhile programme endorsement assures service contractors and course participants alike that the content, management and delivery of our training is regularly reviewed and that we have in place a continuous development and improvement process.

What about if I want additional advisory services?

We would encourage anyone who is either unsure what to ask us for, or unsure if we can help them, to call us first. What additional advisory services are required depends upon many factors and issues – and so we always encourage people contacting us if they are unsure.

Do you offer our residents financial or legal advice during the course?

No, we do not. But we are able to signpost course participants to a range of different service providers and organisational bodies who would be able to provide them with relevant professional guidance.

Can you provide training services anywhere in the UK?

Yes, subject to funding we can deliver services to any prison establishment and to part of the United Kingdom, however at the present time we are primarily focused upon serving establishments in London and the South (Hertfordshire, Essex, Suffolk, Kent, East Sussex, West Sussex, Surrey, Berkshire, Buckinghamshire, Hampshire, Isle of Wight, Gloucestershire, Wiltshire, Oxfordshire, Greater London).

Is there a minimum course size?

Yes. We must have at least 6 course participants on any course. A course population of 8 is optimal. A course size of 10 is a maximum.

The primary reason is that our Group Workshop sessions – which are a key vehicle for consolidating learning – involve course participants being split in two teams so that each side is able to deliver their own solutions and have an opportunity to critique the other team’s efforts. The training and development process necessitates group collaboration, group communication and group activity.

Do you provide transition support to the ex-offender entrepreneurs ex-gate?

Not at this time. However, we may be able to signpost course participants to external organisations or funding sources who may be able to support them in the community.

Do you provide funding support to the new businesses ex-gate?

Not at this time. However, we may be able to signpost course participants to external organisations or funding sources who may be able to support them in the community.

Can you deliver training to individuals in a prison establishment?

Regrettably it is impractical – and neither desirable, nor cost effective – to deliver our course to lone individuals, as the training and development process necessitates group collaboration, group communication and group activity. Training must be part of a group activity coordinated through an establishment’s ETE Department.

Can you deliver training to ex-prisoners who have already left prison and have already transitioned into the community?

Regrettably, at this time, this is not something we are able to offer to erstwhile prisoners.

CHARGES

How do I know what your services will cost?

Once a training need has been identified and defined, we will provide a fully costed service quotation.

SAFETY AND SECURITY

Do you keep information secure?

No client information collected by ExGate Limited is insecurely held, nor is it held in any cloud-based storage system.

We fully comply with our obligations and responsibilities under GDPR (see our Privacy Policy notice on our website).

ExGate Limited is registered on the Data Protection Register with the Information Commissioner’s Office (Registration Number: ZA781429) and complies with prevailing data protection regulations. Details of the company registration can be found on the ICO’s website.

Are your employees safe? Do you vet them?

All ExGate Limited staff and contractors are obliged to provide a detailed statement on their backgrounds – the details of which are checked and verified prior to being offered any employment contract or term contract, even as a volunteer.

All ExGate Limited staff undergo pre-employment enhanced DBS checks. Enhanced checks include checks with the Police National Computer and local police records.

Some staff hold official security clearances issued by the Ministry of Justice. No member of staff will attend any training session who has not first been cleared by a vetting process.

Are you insured?

ExGate Limited has insurance cover under the following policies: employer’s liability insurance cover, public liability insurance and professional indemnity insurance.

FEEDBACK

I would like to give you feedback. How do I do this?

We welcome any feedback or comments about our website, or our services.

We also love compliments if you feel that you would also like to share them with us! Please either email us or submit your comments via our Contact Form. Thank you!

COMPLAINTS

What if I have a complaint?

All complaints should, in the first instance, be addressed in writing and posted to:

The Principal Trainer, ExGate Limited, 64 Upper Mulgrave Road, Cheam, Sutton, Surrey SM2 7AJ

Complaints should not be submitted by email as there is no guarantee that emails will arrive at their destination. Nor should complaints be communicated by telephone.

Complainant correspondence must set out the facts and chronology of the complaint and be submitted within 14 days of the reported incident or event.

Once a formal complaint has been received it will be formally acknowledged by return correspondence and will then be thoroughly investigated, culminating in a Final Response.

RECRUITMENT AND EMPLOYMENT

How do I apply for a position with ExGate Limited?

We recruit only through our website. When a vacancy arises, we will advertise the position on the website and provide the necessary applications instructions and online links.

Does Exgate Limited comply with the Equality Act 2010?

ExGate Limited monitors changes in UK legislation and ensures that it is compliant with the Equality Act 2010 to make its workplace a fair environment for both employer and employees.

ARMED FORCES COVENANT

ExGate Limited is a signatory of the Armed Forces Covenant

ExGate Limited commits to honouring the Armed Forces Covenant and support the Armed Forces Community.

We will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:

  • no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen
  • in some circumstances special treatment may be appropriate especially for the injured or bereaved.

ExGate Limited recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by:

  • promoting the fact that we are an armed forces-friendly organisation;
  • seeking to support the employment of veterans young and old and working with the Career Transition Partnership (CTP), in order to establish a tailored employment pathway for Service Leavers;
  • striving to support the employment of Service spouses and partners;
  • seeking to support our employees who choose to be members of the Reserve forces, including by accommodating their training and deployment where possible;

We publicise these commitments here on our website, setting out how we seek to honour them. We always welcome receiving feedback from the Service community and our customers on how we are doing.

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