FAQs

BASE (Beating Adversity through Self-Employment) TRAINING COURSE

How do I register and gain access to the BASE online content?

Information on the BASE course and how to register for the secure online content of the distance-learning format of the course, can be found via the BASE tab in the main navigation menu.

If you are self-funding your training, upon course application you will be invited to make a one-off £75.00 payment before gaining access to the online training content.

If you have had your course pre-funded by your family they will have already paid for your course and arranged for you to be supplied with a BASE Workbook and a Unique Access Code (UAC). When you eventually go online you will be asked to supply the UAC details and will then be free to access the online training content at no extra cost.

If you have had your course pre-funded via a bulk contract arrangement between a Special Interest Group and ExGate Ltd, you will be supplied with a BASE Workbook and a Unique Access Code (UAC). Then, when you register, you will be asked to supply the UAC details and will then be free to access the online training content at no extra cost.

For all online service users, once registered and fully approved for access by the automated system, you can then access the video content via a button which will display.

If you have to log off and subsequently return and log back in, you will immediately be able to continue your training journey.

Note:

If you have had a face-to-face course pre-funded via negotiated contract arrangement between a Special Interest Group and ExGate Ltd, you will receive joining instructions from your course sponsor.

If you have any questions about BASE, please contact our dedicated BASE Helpline on 0330 223 2410, or email training.services@exgate.co.uk.

How do I know what your services will cost?

We have committed to a very affordable fixed price of £75 per prisoner registration for all UK registrants from the distance-learning format of the BASE course. For UK registrants there are no additional costs. If, however, the registrant lives abroad and needs to have the workbook mailed to them abroad, then the cost of border charges/postage/courier will have to be added to the base charge of £75.00 per registration.

If BASE is to be delivered/received face-to-face, the cost of training per course participant will be separately negotiated with the course sponsor (min 8 and max 12 course participants per course) and will vary depending upon the delivery location, the agreed delivery schedule and the number of course participants.

Can you provide training services anywhere in the UK?

Distance-learning format – yes. Because the digital training content for BASE is all online and there are no workshops, mentoring or personalised feedback activities, we can offer the course to any ex-prisoner in the UK with unrestricted Internet access and regardless of where they are – as long long as they are not in custody.

Face-to-face training format – contact us to discuss your requirements. Depending upon location or the course logistics it may not be possible to deliver face-to-face BASE training anywhere in the UK.

Any queries on this matter, please email us at training.services@exgate.co.uk or contact us via our secure Contact form.

We are an organisation associated with reducing re-offending and would like to make BASE available to our service beneficiaries under a negotiated bulk supply contract. How do we go about arranging this?

Please email training.services@exgate.co.uk indicating your needs in the first instance. We will then contact you back to discuss costs, order quantities and BASE Workbook delivery options.

Do you offer course participants financial or legal advice during the course?

No, we do not.

Do you provide funding support to the new businesses?

No, we do not.

Do you provide through-the-gate mentoring support?

No, we do not.

SAFETY AND SECURITY

Do you keep information secure?

No client information collected by ExGate Ltd is insecurely held, nor is it held in any cloud-based storage system.

We fully comply with our obligations and responsibilities under GDPR (see our Privacy Policy notice on our website).

ExGate Ltd is registered on the Data Protection Register with the Information Commissioner’s Office (Registration Number: ZA781429) and complies with prevailing data protection regulations. Details of the company registration can be found on the ICO’s website.

Are your employees safe? Do you vet them?

All ExGate Ltd staff and contractors are obliged to provide a detailed statement on their backgrounds – the details of which are checked and verified prior to being offered any employment contract or term contract, even as a volunteer.

All ExGate Ltd staff undergo pre-employment enhanced DBS checks. Enhanced checks include checks with the Police National Computer and local police records.

Some staff hold official security clearances issued by the Ministry of Justice. No member of staff will attend any training session who has not first been cleared by a vetting process.

Are you insured?

ExGate Ltd has insurance cover under the following policies: employer’s liability insurance cover, public liability insurance and professional indemnity insurance. Service users visit our website at their own risk. ExGate is not liable for any system damage or service interruptions caused by visiting our website.

FEEDBACK

I would like to give you feedback. How do I do this?

We welcome any feedback or comments about our website, or our services.

We also love compliments if you feel that you would also like to share them with us! Please either email us or submit your comments via our Contact Form. Thank you!

COMPLAINTS

What if I have a complaint?

All complaints should, in the first instance, be addressed in writing and posted to:

The Principal Trainer, ExGate Ltd, 64 Upper Mulgrave Road, Cheam, Sutton, Surrey SM2 7AJ

Complaints should not be submitted by email as there is no guarantee that emails will arrive at their destination. Nor should complaints be communicated by telephone.

Complainant correspondence must set out the facts and chronology of the complaint and be submitted within 14 days of the reported incident or event.

Once a formal complaint has been received it will be formally acknowledged by return correspondence and will then be thoroughly investigated, culminating in a Final Response.

RECRUITMENT AND EMPLOYMENT

How do I apply for a position with ExGate Ltd?

We recruit only through our website. When a vacancy arises, we will advertise the position on the website and provide the necessary applications instructions and online links.

Does ExGate Ltd comply with the Equality Act 2010?

ExGate Ltd monitors changes in UK legislation and ensures that it is compliant with the Equality Act 2010 to make its workplace a fair environment for both employer and employees.

ARMED FORCES COVENANT

ExGate Ltd is a signatory of the Armed Forces Covenant

ExGate Ltd commits to honouring the Armed Forces Covenant and support the Armed Forces Community.

We will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:

  • no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen
  • in some circumstances special treatment may be appropriate especially for the injured or bereaved.

ExGate Ltd recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by:

  • promoting the fact that we are an armed forces-friendly organisation;
  • seeking to support the employment of veterans young and old and working with the Career Transition Partnership (CTP), in order to establish a tailored employment pathway for Service Leavers;
  • striving to support the employment of Service spouses and partners;
  • seeking to support our employees who choose to be members of the Reserve forces, including by accommodating their training and deployment where possible;

We publicise these commitments here on our website, setting out how we seek to honour them. We always welcome receiving feedback from the Service community and our customers on how we are doing.

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