FAQs

COURSES

BASE (BEATING ADVERSITY THROUGH SELF-EMPLOYMENT)

How do I register?

Follow the links for REGSITER FOR BASE on this website.

Information on the course can be found under the Courses tab in the main menu. Follow the link to BASE for details.

If you have any questions about BASE, please contact our dedicated BASE Helpline on 0330 223 2410, or email training.services@exgate.co.uk.

How do I know what your services will cost?

We have committed to a very affordable fixed price of £75 per prisoner registration for all UK registrants. For UK registrants there are no additional costs.

If, however, the registrant lives abroad and needs to have the workbook mailed to them abroad, then the cost of border charges/postage/courier will have to be added to the base charge of £75.00 per registration.

Can you provide training services anywhere in the UK?

Yes. Because the digital training content for BASE is all online and there are no workshops, mentoring or personalised feedback activities, as there are where XGSET is concerned, we can offer the course to any ex-prisoner in the UK with unrestricted Internet access and regardless of where they are, as long long as they are not in custody.

Any queries on this matter, please contact us via our secure Contact Form.

Do you offer course participants financial or legal advice during the course?

No, we do not.

Do you provide funding support to the new businesses?

No.

If I am a prison establishment (or a probation region), how do I access the BASE course for residents imminently being released from custody (or for ex-prisoners in my region under probation)?

If you have any questions about BASE, please contact our dedicated BASE Helpline on 0330 223 2410, or email training.services@exgate.co.uk. Or invite us to tender via the MoJ PEDPS/PDF procurement systems. We will then contact you back to discuss the optimal course requirements, or respond to your call off ITT.

XGSET (EXGATE SELF-EMPLOYMENT TRAINING)

How does a prison establishment book a training course?

Please telephone us, write to us by letter or email, or complete the secure online Contact Form on our website. Or invite us to tender via the MoJ PEDPS procurement system. We will then contact you back to discuss the optimal course requirements, or respond to your call off ITT.

What if I am unsure if the course is what we want to offer residents?

We would encourage anyone who is unsure to telephone us in the first instance. Alternatively, please send us a message by email or via our secure online Contact Form requesting us to contact you – and we will then do so.

Our XGSET self-employment training course is endorsed, both for our direct- and distance-learning training formats, by the national awards body National Open College Network (NOCN) via its One Awards Quality Mark. The Quality Mark provides important, independent, recognition of the quality, standard of the content and delivery of the training that we offer. Learners receive endorsed certificates confirming their participation in our training activity. Meanwhile programme endorsement assures service contractors and course participants alike that the content, management and delivery of our training is regularly reviewed and that we have in place a continuous development and improvement process.

What about if I want additional advisory services?

We would encourage anyone who is either unsure what to ask us for, or unsure if we can help them, to call us first. What additional advisory services are required depends upon many factors and issues – and so we always encourage people contacting us if they are unsure.

Do you offer our residents financial or legal advice during the course?

No, we do not. But we are able to signpost course participants to a range of different service providers and organisational bodies who would be able to provide them with relevant professional guidance.

Can you provide training services anywhere in the UK?

Yes, subject to funding we can deliver services to any prison establishment and to part of the United Kingdom, however at the present time we are primarily focused upon serving establishments in London and the South (Hertfordshire, Essex, Suffolk, Kent, East Sussex, West Sussex, Surrey, Berkshire, Buckinghamshire, Hampshire, Isle of Wight, Gloucestershire, Wiltshire, Oxfordshire, Greater London).

Is there a minimum course size?

Yes. We must have at least 6 course participants on any course. A course population of 8 is optimal. A course size of 10 is a maximum.

The primary reason is that our Group Workshop sessions – which are a key vehicle for consolidating learning – involve course participants being split in two teams so that each side is able to deliver their own solutions and have an opportunity to critique the other team’s efforts. The training and development process necessitates group collaboration, group communication and group activity.

Do you provide transition support to the ex-offender entrepreneurs ex-gate?

Not at this time. However, we may be able to signpost course participants to external organisations or funding sources who may be able to support them in the community.

Do you provide funding support to the new businesses ex-gate?

Not at this time. However, we may be able to signpost course participants to external organisations or funding sources who may be able to support them in the community.

Can you deliver training to individuals in a prison establishment?

Regrettably it is impractical – and neither desirable, nor cost effective – to deliver our course to lone individuals, as the training and development process necessitates group collaboration, group communication and group activity. Training must be part of a group activity coordinated through an establishment’s ETE Department.

How do I know what your services will cost?

Once a training need has been identified and defined, we will provide a fully costed service quotation.

SAFETY AND SECURITY

Do you keep information secure?

No client information collected by ExGate Limited is insecurely held, nor is it held in any cloud-based storage system.

We fully comply with our obligations and responsibilities under GDPR (see our Privacy Policy notice on our website).

ExGate Limited is registered on the Data Protection Register with the Information Commissioner’s Office (Registration Number: ZA781429) and complies with prevailing data protection regulations. Details of the company registration can be found on the ICO’s website.

Are your employees safe? Do you vet them?

All ExGate Limited staff and contractors are obliged to provide a detailed statement on their backgrounds – the details of which are checked and verified prior to being offered any employment contract or term contract, even as a volunteer.

All ExGate Limited staff undergo pre-employment enhanced DBS checks. Enhanced checks include checks with the Police National Computer and local police records.

Some staff hold official security clearances issued by the Ministry of Justice. No member of staff will attend any training session who has not first been cleared by a vetting process.

Are you insured?

ExGate Limited has insurance cover under the following policies: employer’s liability insurance cover, public liability insurance and professional indemnity insurance.

FEEDBACK

I would like to give you feedback. How do I do this?

We welcome any feedback or comments about our website, or our services.

We also love compliments if you feel that you would also like to share them with us! Please either email us or submit your comments via our Contact Form. Thank you!

COMPLAINTS

What if I have a complaint?

All complaints should, in the first instance, be addressed in writing and posted to:

The Principal Trainer, ExGate Limited, 64 Upper Mulgrave Road, Cheam, Sutton, Surrey SM2 7AJ

Complaints should not be submitted by email as there is no guarantee that emails will arrive at their destination. Nor should complaints be communicated by telephone.

Complainant correspondence must set out the facts and chronology of the complaint and be submitted within 14 days of the reported incident or event.

Once a formal complaint has been received it will be formally acknowledged by return correspondence and will then be thoroughly investigated, culminating in a Final Response.

RECRUITMENT AND EMPLOYMENT

How do I apply for a position with ExGate Limited?

We recruit only through our website. When a vacancy arises, we will advertise the position on the website and provide the necessary applications instructions and online links.

Does Exgate Limited comply with the Equality Act 2010?

ExGate Limited monitors changes in UK legislation and ensures that it is compliant with the Equality Act 2010 to make its workplace a fair environment for both employer and employees.

ARMED FORCES COVENANT

ExGate Limited is a signatory of the Armed Forces Covenant

ExGate Limited commits to honouring the Armed Forces Covenant and support the Armed Forces Community.

We will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:

  • no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen
  • in some circumstances special treatment may be appropriate especially for the injured or bereaved.

ExGate Limited recognises the value serving personnel, reservists, veterans and military families bring to our business. We will seek to uphold the principles of the Armed Forces Covenant, by:

  • promoting the fact that we are an armed forces-friendly organisation;
  • seeking to support the employment of veterans young and old and working with the Career Transition Partnership (CTP), in order to establish a tailored employment pathway for Service Leavers;
  • striving to support the employment of Service spouses and partners;
  • seeking to support our employees who choose to be members of the Reserve forces, including by accommodating their training and deployment where possible;

We publicise these commitments here on our website, setting out how we seek to honour them. We always welcome receiving feedback from the Service community and our customers on how we are doing.

MODERN SLAVERY & HUMAN TRAFFICKING STATEMENT

Introduction

This Modern Slavery and Human Trafficking Statement relates to actions and activities during the financial year 14th August 2020 and 13th August 2021.

The statement sets down ExGate Limited commitment to preventing slavery and human trafficking in our business activities and the steps we have put in place with the aim of ensuring that there is no slavery or human trafficking in our own business and supply chains. We all have a duty to be alert to risks, however small. Staff are expected to report their concerns and management to act upon them.

Organisational structure and supply chains

This statement covers the business activities of ExGate Limited which are as follows:

– A company providing self-employment training services.
– ExGate Limited currently operates only in the UK and currently only uses UK-registered service suppliers who are also compliant with the Modern Slavery Act 2015.

The Company currently operates in the following countries: United Kingdom.

The following is the process by which the Company assesses whether particular activities or countries are high risk in relation to modern slavery or human trafficking: Currently only uses service suppliers registered in the UK.

Training

To ensure a good understanding of the risks of modern slavery and human trafficking in our business and supply chains, the Company requires all staff to read and understand this policy statement and, where necessary, refer to the Act.

Policies

The Company is committed to ensuring that there is no modern slavery or human trafficking in our business or our supply chains. This Statement affirms its intention to act ethically in our business relationships.

The following policies set down our approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in our operations [insert links to the relevant Company policy]:

2.1 Whistleblowing policy – the Company encourages all its workers, customers and other business partners to report any concerns related to its direct activities or its supply chains.
2.2 Company Code of Conduct – The Company Code of Conduct sets down the actions and behaviour expected of employees when representing the Company.

Due diligence

The Company undertakes due diligence when considering taking on new suppliers, and regularly reviews its existing suppliers. The Company’s due diligence process includes requesting confirmation statements or counter signatories of copies of this Statements, building long-standing relationships with suppliers and making clear our expectations of business

Performance indicators

The Company uses the following key performance indicators (KPIs) to measure how effective we are in ensuring slavery and human trafficking is not taking place in any part of our business or supply chains including requiring all relevant staff to have completed training on modern slavery.

This Modern Slavery and Human Trafficking Statement will be regularly reviewed and updated as necessary. The Board endorses this policy statement and is fully committed to its implementation.

This Modern Slavery and Human Trafficking Statement has been approved and authorised by:

Name: Guy Woods

Position: Director

Date: 14th August 2020

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